Terms & Conditions

Welcome to Serenity Travel website.

These terms and conditions outline the rules and regulations for the use of Serenity Travel’s Website, located at https://www.serenitytravel.com.

By accessing this website we assume you accept these terms and conditions.

The following terminology applies to these Terms and Conditions: “Client”, “You” and “Your” refers to you, the person logging on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, following and subject to, prevailing law of UAE. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Unless otherwise stated, Serenity Travel and/or its licensors own the intellectual property rights for all material on our website. All intellectual property rights are reserved.

You must not republish content from our website without our express written consent.

Cancellation Terms & Conditions

Full refund will be applied Incase of any cancellations received 30 days prior to check in

Any cancellation between 29 – 14 days prior to arrival will subject to 50% cancellation charges.

Any cancellation received 7 days prior to arrival subject to 100% cancellation charges.

Important note : some hotels will apply different policy especially on peak periods which will be clearly updated before confirmation.

Your Privacy

We do not store any client information on our website. Serenity Travel is committed to maintaining the privacy of personal information that you provide to us when using our website.

While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us.

We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.

We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services, and other opportunities, and to administer our business.

We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information.

We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.

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